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Getting Started1

Set up your account and create your first video in minutes.

Creating Videos1

Templates, shapes, quality settings and render tips.

Credits & Billing1

How credits work, purchases, coupons and refunds.

Account & Profile1

Profile, email, password and account settings.

Troubleshooting1

Fix failed renders and other common issues.

All articles

Troubleshooting5 min read

Fixing failed renders and common issues

Diagnose failed or stuck video renders, missing credits and payment problems.

Account & Profile3 min read

Managing your profile, email and password

Update your name, change your password and keep your Awarely account secure.

Credits & Billing4 min read

How credits work: 1 credit = 1 second of video

Credits power renders and purchases. Learn how balance, packages, coupons and refunds work.

Creating Videos5 min read

Choosing templates, shapes and quality settings

Get the best output by matching canvas shape, template choice and render quality to your platform.

Getting Started4 min read

Getting started with Awarely: create your first video

Create your account, pick a template and render your first AI video in a few minutes.

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